Terugbetalingsbeleid

Returns & Refund Policy

At Cordeve we want you to be happy with your purchase. If something isn't right, this policy explains how to return it.

1. Your right to cancel (30-day cooling-off period)

You may cancel your order without giving a reason within 30 days of receiving it. For orders delivered in several parts, the 30 days start when you receive the last item.

To cancel, tell us within those 30 days by emailing [info@cordeve.nl] with your name, order number and the items you want to return. You can use the withdrawal form at the bottom of this page, but you don't have to.

2. Returning the item

• Send the item back within 30 days of telling us you're cancelling.
• Return it complete, with all parts and accessories, and in its original packaging if possible.
• You may inspect the product as you would in a shop. If it has been used, damaged or handled beyond that, we may deduct the resulting loss in value from your refund.
• Unless the item is faulty or we sent the wrong item, you pay the return shipping costs. Please use a tracked shipping method and keep your proof of shipment.

Return address:
Rector Driessenweg 8, 6411GZ
Heerlen
The Netherlands

3. Refunds

• We refund the full amount paid, including the standard delivery cost of your original order, within 30 days of receiving your cancellation.
• We may wait to issue the refund until we have received the item back or you have shown proof of shipment, whichever comes first.
• Refunds go to your original payment method, at no extra cost to you.
• If you chose a delivery option more expensive than our standard delivery, we only refund the standard delivery cost.
• Sale and discounted items are refunded at the price you actually paid.

4. Faulty, damaged or incorrect items

If your order arrives damaged, faulty or incorrect, contact us at [info@cordeve.nl] within a reasonable time after you notice the problem, ideally with photos. We will arrange a repair, replacement or refund, and we cover the return costs. This does not affect your statutory rights under Dutch law (conformity/warranty).

Please check your delivery on arrival, and note any visible packaging damage with the PostNL courier if possible.

5. Exceptions

The cooling-off period does not apply to products made to your personal specifications or clearly personalised for you, such as custom sizes, fabrics or finishes, if we offer these.

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A few notes:

• Sale items. Your 20% sale doesn't remove the 30-day right. Keep the sale-items line as written.
• Return costs. Customers can only be charged for return shipping because the policy tells them so in advance. Make sure the same wording appears in your checkout or terms.
• Company details. KvK number, address and email must be visible on the site under Dutch law, so fill in those placeholders rather than removing them.
• General terms. It's worth having your algemene voorwaarden (general terms) match this policy. I'm not a lawyer, and a quick check against the ACM/ConsuWijzer guidance is sensible before you go live.